STANDARD TERMS AND CONDITIONS OF S​ALE

Consulting Services

Last update: January 1, 2026

The present General Terms and Conditions of Sale (GTCS) govern the contractual relationship between Lite Consulting, a sole proprietorship registered under the number 93426383100018, whose registered office is located in Fécamp, Seine-Maritime, hereinafter referred to as “the Provider”, and any individual or legal entity wishing to benefit from its services, hereinafter referred to as “the Customer”.

1. Purpose

The purpose of these GTS is to define the conditions under which the Service Provider provides consulting services to the Customer. These services may include, but are not limited to:

Audit and needs analysis; Strategic support; Training and coaching; Process optimization and digital solutions; Digital project management;

Any other services agreed between the parties.

2. Acceptance of terms and conditions

All orders for services imply unreserved acceptance of these terms and conditions. They shall prevail over any other document, including the Customer's general terms and conditions of purchase, unless otherwise agreed in writing by the Service Provider.

3. Ordering and contracting

3.1 Sales proposal

The Customer is provided with a sales proposal or quotation detailing the services, the intervention schedule and the rates.

3.2 Acceptance and commitment

The Customer confirms his commitment by signing the quotation with the mention “Good for agreement” or by sending an order form. A deposit of 10% may be required at the time of order.

3.3 Modifications

Any request for modification during the course of the service must be the subject of an amendment signed by both parties.

4. Rates and payment terms

4.1 Prices

Service prices are quoted in euros, exclusive of VAT.

4.2 Invoicing and payment

A deposit of 10% may be requested on signature of the quotation.

The balance is payable within 30 days of delivery of the service by bank transfer in accordance with the information provided on the quotation.

4.3 Late and non-payment

In the event of late payment, penalties will be applied at the legal rate in force, calculated on the basis of the amount due. A fixed indemnity of €40 for collection costs is also due (Article L.441-10 of the French Commercial Code).

5. Performance of services

5.1 Obligations of the Service Provider

The Service Provider undertakes to provide services diligently and competently, in accordance with the rules of the trade. It is bound by an obligation of means and not of result.

5.2 Customer's obligations

The Customer undertakes to :

Provide the information and documents required to perform the services;

Cooperate actively with the Service Provider;

comply with the terms of payment.

5.3 Turnaround time

Turnaround times are given as an indication only. The Service Provider cannot be held responsible for any delays caused by the Customer (late transmission of information, late validation, etc.).

6. Liability and insurance

6.1 Limitation of liability

The Service Provider's liability is limited solely to direct and proven damage resulting from fault in the performance of the services. Under no circumstances shall the Service Provider be held liable for indirect losses (business interruption, loss of data, etc.).

6.2 Professional insurance

The Service Provider certifies that it is covered by professional liability insurance appropriate to its activity.

7. Confidentiality and intellectual property

7.1 Confidentiality

The Service Provider and the Customer undertake to keep strictly confidential all information exchanged during the performance of the contract.

7.2 Intellectual property rights

Unless otherwise specified, all deliverables and productions made within the scope of the services remain the intellectual property of the Service Provider until full payment of all sums due.

8. Termination

8.1 Termination by the Customer

The Customer may terminate the service at any time in writing, subject to payment of services already rendered and any costs incurred by the Service Provider.

8.2 Termination by the Service Provider

The Service Provider reserves the right to suspend or terminate the service in the event of :

Non-payment by the Customer ;

Non-cooperation by the Customer compromising the proper performance of the contract;

Force majeure (see article 9).

9. Force majeure

Neither party may be held liable in the event of non-performance or delay due to force majeure (natural disaster, pandemic, war, strike, etc.). The party concerned must inform the other party as soon as possible.

10. Applicable law and disputes

10.1 Applicable law

These GCS are governed by French law.

10.2 Mediation and dispute resolution

In the event of a dispute, the parties shall endeavor to resolve it amicably. Failing agreement, the dispute will be submitted to the competent courts of Fécamp, Seine-Maritime.

11. Final provisions

If any clause of these GCS is declared invalid or unenforceable, this shall not affect the validity of the remaining clauses.